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1 Ergebnisse
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Achieving better revenue and customers' satisfaction with a..:
Borchardt, Miriam
;
Souza, Marcelo
;
Pereira, Giancarlo M.
.
International Journal of Quality & Reliability Management. 35 (2018) 9 - p. 1686-1708 , 2018
Link:
https://doi.org/10.1108/ijqrm-01-2017-0016
RT Journal T1 <Title>Achieving better revenue and customers' satisfaction with after-sales services: How do the best branded car dealerships get it?</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_ijqrm-01-2017-0016&Exemplar=1&LAN=DE A1 Borchardt, Miriam A1 Souza, Marcelo A1 Pereira, Giancarlo M. A1 Viegas, Claudia V. PB Emerald YR 2018 SN 0265-671X JF International Journal of Quality & Reliability Management VO 35 IS 9 SP 1686 OP 1708 LK http://dx.doi.org/https://doi.org/10.1108/ijqrm-01-2017-0016 DO https://doi.org/10.1108/ijqrm-01-2017-0016 SF ELIB - SuUB Bremen
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