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Investigating the influence of TQM, service quality and mar..:
Pattanayak, Durgesh
;
Koilakuntla, Maddulety
;
Punyatoya, Plavini
International Journal of Quality & Reliability Management. 34 (2017) 3 - p. 362-377 , 2017
Link:
https://doi.org/10.1108/ijqrm-04-2015-0057
RT Journal T1 <Title>Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_ijqrm-04-2015-0057&Exemplar=1&LAN=DE A1 Pattanayak, Durgesh A1 Koilakuntla, Maddulety A1 Punyatoya, Plavini PB Emerald YR 2017 SN 0265-671X JF International Journal of Quality & Reliability Management VO 34 IS 3 SP 362 OP 377 LK http://dx.doi.org/https://doi.org/10.1108/ijqrm-04-2015-0057 DO https://doi.org/10.1108/ijqrm-04-2015-0057 SF ELIB - SuUB Bremen
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