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The differential effect of cognitive and emotional elements..:
Alnawas, Ibrahim
;
Hemsley-Brown, Jane
International Journal of Retail & Distribution Management. 46 (2018) 2 - p. 125-147 , 2018
Link:
https://doi.org/10.1108/ijrdm-03-2017-0058
RT Journal T1 <Title>The differential effect of cognitive and emotional elements of experience quality on the customer-service provider's relationship</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1108_ijrdm-03-2017-0058&Exemplar=1&LAN=DE A1 Alnawas, Ibrahim A1 Hemsley-Brown, Jane PB Emerald YR 2018 SN 0959-0552 JF International Journal of Retail & Distribution Management VO 46 IS 2 SP 125 OP 147 LK http://dx.doi.org/https://doi.org/10.1108/ijrdm-03-2017-0058 DO https://doi.org/10.1108/ijrdm-03-2017-0058 SF ELIB - SuUB Bremen
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