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The high costs of outsourcing: Vendor errors, customer mist..:
O'Brady, Sean
;
Doellgast, Virginia
;
Blatter, David
Industrial Relations: A Journal of Economy and Society. 63 (2023) 1 - p. 80-103 , 2023
Link:
https://doi.org/10.1111/irel.12338
RT Journal T1 <Title>The high costs of outsourcing: Vendor errors, customer mistreatment, and well‐being in call centers</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1111_irel.12338&Exemplar=1&LAN=DE A1 O'Brady, Sean A1 Doellgast, Virginia A1 Blatter, David PB Wiley YR 2023 SN 0019-8676 SN 1468-232X JF Industrial Relations: A Journal of Economy and Society VO 63 IS 1 SP 80 OP 103 LK http://dx.doi.org/https://doi.org/10.1111/irel.12338 DO https://doi.org/10.1111/irel.12338 SF ELIB - SuUB Bremen
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