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1 Ergebnisse
1
Feeling bad and doing good: The effect of customer mistreat..:
Yue, Yumeng
;
Wang, Karyn L.
;
Groth, Markus
Personnel Psychology. 70 (2016) 4 - p. 769-808 , 2016
Link:
https://doi.org/10.1111/peps.12208
RT Journal T1
Feeling bad and doing good: The effect of customer mistreatment on service employee's daily display of helping behaviors
UL https://suche.suub.uni-bremen.de/peid=cr-10.1111_peps.12208&Exemplar=1&LAN=DE A1 Yue, Yumeng A1 Wang, Karyn L. A1 Groth, Markus PB Wiley YR 2016 SN 0031-5826 SN 1744-6570 JF Personnel Psychology VO 70 IS 4 SP 769 OP 808 LK http://dx.doi.org/https://doi.org/10.1111/peps.12208 DO https://doi.org/10.1111/peps.12208 SF ELIB - SuUB Bremen
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