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An overview of IT service management:
Galup, Stuart D.
;
Dattero, Ronald
;
Quan, Jim J.
.
Communications of the ACM. 52 (2009) 5 - p. 124-127 , 2009
Link:
https://doi.org/10.1145/1506409.1506439
RT Journal T1 <Title>An overview of IT service management</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1145_1506409.1506439&Exemplar=1&LAN=DE A1 Galup, Stuart D. A1 Dattero, Ronald A1 Quan, Jim J. A1 Conger, Sue PB Association for Computing Machinery (ACM) YR 2009 SN 0001-0782 SN 1557-7317 JF Communications of the ACM VO 52 IS 5 SP 124 OP 127 LK http://dx.doi.org/https://doi.org/10.1145/1506409.1506439 DO https://doi.org/10.1145/1506409.1506439 SF ELIB - SuUB Bremen
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