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The Politics of Emotion: Exploring Emotional Labor and Poli..:

Rutner, Paige S. ; Irani Williams, Feruzan ; Campbell, Constance.
ACM SIGMIS Database: the DATABASE for Advances in Information Systems.  46 (2015)  3 - p. 52-73 , 2015
Link: https://doi.org/10.1145/2804075.2804079