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Measuring and Improving Your Service Quality:
Martin, William B.
Cornell Hotel and Restaurant Administration Quarterly. 27 (1986) 1 - p. 80-87 , 1986
Link:
https://doi.org/10.1177/001088048602700120
RT Journal T1 <Title>Measuring and Improving Your Service Quality</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1177_001088048602700120&Exemplar=1&LAN=DE A1 Martin, William B. PB SAGE Publications YR 1986 SN 0010-8804 JF Cornell Hotel and Restaurant Administration Quarterly VO 27 IS 1 SP 80 OP 87 LK http://dx.doi.org/https://doi.org/10.1177/001088048602700120 DO https://doi.org/10.1177/001088048602700120 SF ELIB - SuUB Bremen
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