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A Measure of Service Quality for Retail Stores: Scale Devel..:
Dabholkar, P. A.
;
Thorpe, D. I.
;
Rentz, J. O.
Journal of the Academy of Marketing Science. 24 (1995) 1 - p. 3-16 , 1995
Link:
https://doi.org/10.1177/009207039602400101
RT Journal T1
A Measure of Service Quality for Retail Stores: Scale Development and Validation
UL https://suche.suub.uni-bremen.de/peid=cr-10.1177_009207039602400101&Exemplar=1&LAN=DE A1 Dabholkar, P. A. A1 Thorpe, D. I. A1 Rentz, J. O. PB Springer Science and Business Media LLC YR 1995 SN 0092-0703 JF Journal of the Academy of Marketing Science VO 24 IS 1 SP 3 OP 16 LK http://dx.doi.org/https://doi.org/10.1177/009207039602400101 DO https://doi.org/10.1177/009207039602400101 SF ELIB - SuUB Bremen
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