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How to measure service quality, customer satisfaction and l..:
Oh, Dong-Geun
Journal of Librarianship and Information Science. 55 (2022) 3 - p. 719-733 , 2022
Link:
https://doi.org/10.1177/09610006221101193
RT Journal T1 <Title>How to measure service quality, customer satisfaction and loyalty of public library users: Application of library customer satisfaction index (LCSI) lite model</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1177_09610006221101193&Exemplar=1&LAN=DE A1 Oh, Dong-Geun PB SAGE Publications YR 2022 SN 0961-0006 SN 1741-6477 JF Journal of Librarianship and Information Science VO 55 IS 3 SP 719 OP 733 LK http://dx.doi.org/https://doi.org/10.1177/09610006221101193 DO https://doi.org/10.1177/09610006221101193 SF ELIB - SuUB Bremen
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