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1 Ergebnisse
1
An Integrated Perspective of Service Recovery: A Sociotechn..:
Smith, Jeffery S.
;
Fox, Gavin L.
;
Ramirez, Edward
Journal of Service Research. 13 (2010) 4 - p. 439-452 , 2010
Link:
https://doi.org/10.1177/1094670510375104
RT Journal T1
An Integrated Perspective of Service Recovery: A Sociotechnical Systems Approach
UL https://suche.suub.uni-bremen.de/peid=cr-10.1177_1094670510375104&Exemplar=1&LAN=DE A1 Smith, Jeffery S. A1 Fox, Gavin L. A1 Ramirez, Edward PB SAGE Publications YR 2010 SN 1094-6705 SN 1552-7379 JF Journal of Service Research VO 13 IS 4 SP 439 OP 452 LK http://dx.doi.org/https://doi.org/10.1177/1094670510375104 DO https://doi.org/10.1177/1094670510375104 SF ELIB - SuUB Bremen
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