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Effects of Face-Threatening Acts in Human-Computer Dialogue:

Colón, Jaime X. Elías ; Pérez-Quiñones, Manuel A. ; Ferreira, Raquel
Proceedings of the Human Factors and Ergonomics Society Annual Meeting.  45 (2001)  6 - p. 657-661 , 2001
Link: https://doi.org/10.1177/154193120104500618