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You've Got Mail: Examination of a Brief Online Email Traini..:

Mathwich, Jake R. ; Fletcher, Keaton A. ; Bedwell, Wendy L.
Proceedings of the Human Factors and Ergonomics Society Annual Meeting.  60 (2016)  1 - p. 1274-1278 , 2016
Link: https://doi.org/10.1177/1541931213601296