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The HASSLE Scale: Measuring Consumer Satisfaction/Dissatisf..:
Richard, Michael D.
;
Hicks, Dee Dee
Journal of Customer Service in Marketing & Management. 3 (1997) 4 - p. 61-73 , 1997
Link:
https://doi.org/10.1300/j127v03n04_05
RT Journal T1 <Title>The HASSLE Scale: Measuring Consumer Satisfaction/Dissatisfaction with the Complaint Resolution Process</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1300_j127v03n04_05&Exemplar=1&LAN=DE A1 Richard, Michael D. A1 Hicks, Dee Dee PB The Haworth Press YR 1997 SN 1069-2533 JF Journal of Customer Service in Marketing & Management VO 3 IS 4 SP 61 OP 73 LK http://dx.doi.org/https://doi.org/10.1300/j127v03n04_05 DO https://doi.org/10.1300/j127v03n04_05 SF ELIB - SuUB Bremen
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