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A Model of Customer Satisfaction and Retention for Hotels:
Sim, Janet
;
Mak, Brenda
;
Jones, David
Journal of Quality Assurance in Hospitality & Tourism. 7 (2006) 3 - p. 1-23 , 2006
Link:
https://doi.org/10.1300/j162v07n03_01
RT Journal T1 <Title>A Model of Customer Satisfaction and Retention for Hotels</Title> UL https://suche.suub.uni-bremen.de/peid=cr-10.1300_j162v07n03_01&Exemplar=1&LAN=DE A1 Sim, Janet A1 Mak, Brenda A1 Jones, David PB Informa UK Limited YR 2006 SN 1528-008X SN 1528-0098 JF Journal of Quality Assurance in Hospitality & Tourism VO 7 IS 3 SP 1 OP 23 LK http://dx.doi.org/https://doi.org/10.1300/j162v07n03_01 DO https://doi.org/10.1300/j162v07n03_01 SF ELIB - SuUB Bremen
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