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1 Ergebnisse
1
Do Customers and Employees Enjoy Service Participation? Syn..:
Yim, Chi Kin (Bennett)
;
Chan, Kimmy Wa
;
Lam, Simon S.K.
Journal of Marketing. 76 (2012) 6 - p. 121-140 , 2012
Link:
https://doi.org/10.1509/jm.11.0205
RT Journal T1
Do Customers and Employees Enjoy Service Participation? Synergistic Effects of Self- and Other-Efficacy
UL https://suche.suub.uni-bremen.de/peid=cr-10.1509_jm.11.0205&Exemplar=1&LAN=DE A1 Yim, Chi Kin (Bennett) A1 Chan, Kimmy Wa A1 Lam, Simon S.K. PB SAGE Publications YR 2012 SN 0022-2429 SN 1547-7185 JF Journal of Marketing VO 76 IS 6 SP 121 OP 140 LK http://dx.doi.org/https://doi.org/10.1509/jm.11.0205 DO https://doi.org/10.1509/jm.11.0205 SF ELIB - SuUB Bremen
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