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The impact of other customers and gender on consumer compla..:

Fan, Alei (Aileen) ; Van Hoof, Hubert B. ; Loyola, Sandra Pesantez..
European Journal of Tourism, Hospitality and Recreation.  7 (2016)  1 - p. 21-29 , 2016
Link: https://doi.org/10.1515/ejthr-2016-0003