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Measuring Overall Customer Experience in a Hospitality Coll..:

Mas Machuca, Marta ; Cheikhrouhou, Soumaya ; Bélisle, Deny.
Journal of Telecommunications and the Digital Economy.  10 (2022)  2 - p. 126-146 , 2022
Link: https://doi.org/10.18080/jtde.v10n2.504