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To Study the Service Gap Between Customer Perceptions and E..:

, In: Advances in Marketing, Customer Relationship Management, and E-Services; Handbook of Research on the Interplay Between Service Quality and Customer Delight,
Singh, Amandeep ; Bathla, Devesh ; Singh, Amrinder - p. 337-352 , 2023
Link: https://doi.org/10.4018/978-1-6684-5853-2.ch017