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Exploring Social Customer Relationship Management Adoption ..:

Marolt, Marjeta ; Zimmermann, Hans-Dieter ; Žnidaršič, Anja.
Journal of theoretical and applied electronic commerce research.  15 (2020)  2 - p. 38-58 , 2020
Link: https://doi.org/10.4067/s0718-18762020000200104