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TISSA: A Web-based Helpdesk Support System for Tertiary Ins..:

, In: 2022 IEEE 14th International Conference on Humanoid, Nanotechnology, Information Technology, Communication and Control, Environment, and Management (HNICEM),

Alcober, Geliza Marie I. ; Rubio, Alexis John M. ; Lazaro, Joan P.... - p. 1-6 , 2022

Link: https://doi.org/10.1109/HNICEM57413.2022.10109478

RT 
T1 <cTitle>2022 IEEE 14th International Conference on Humanoid, Nanotechnology, Information Technology, Communication and Control, Environment, and Management (HNICEM)</cTitle>: T1 <Title>TISSA: A Web-based Helpdesk Support System for Tertiary Institutions with Knowledge-based Management and Ticket Forecasting using Time Series Methods</Title>

UL https://suche.suub.uni-bremen.de/peid=ieee-10109478&Exemplar=1&LAN=DE
				
A1 Alcober, Geliza Marie I.
A1 Rubio, Alexis John M.
A1 Lazaro, Joan P.
A1 Mangaba, Joel B.
A1 Balmeo, Henry Dyke A.
A1 Revano, Teodoro F.
YR 2022
SN 2770-0682
K1 Smoothing methods
K1 Time series analysis
K1 Linear regression
K1 Software quality
K1 User experience
K1 Stakeholders
K1 Reliability
K1 helpdesk systems
K1 knowledge-based management systems
K1 time series analysis
K1 ticket forecasting
K1 incident management
SP 1
OP 6
LK http://dx.doi.org/https://doi.org/10.1109/HNICEM57413.2022.10109478
DO https://doi.org/10.1109/HNICEM57413.2022.10109478
SF ELIB - SuUB Bremen

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