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1
AT&T's Call Processing Simulator (CAPS) Operational Design ..:
Brigandi, Anthony J.
;
Dargon, Dennis R.
;
Sheehan, Michael J.
.
Interfaces. 24 (1994) 1 - p. 6-28 , 1994
Link:
https://www.jstor.org/stable/25061841
RT Journal T1
AT&T's Call Processing Simulator (CAPS) Operational Design for Inbound Call Centers
UL https://suche.suub.uni-bremen.de/peid=jstor-25061841&Exemplar=1&LAN=DE A1 Brigandi, Anthony J. A1 Dargon, Dennis R. A1 Sheehan, Michael J. A1 Spencer, III, Thomas PB The Institute of Management Sciences and the Operations Research Society of America YR 1994 SN 0092-2102 SN 1526-551X K1 Queues K1 Applications K1 Industries K1 Communications K1 Applied sciences K1 Research methods K1 Modeling K1 Simulations K1 Business K1 Business structures K1 Corporations K1 Industry K1 Industrial sectors K1 Service industries K1 Transportation industries K1 Air transportation industry K1 Airlines K1 Social sciences K1 Population studies K1 Human populations K1 Persons K1 Consumers K1 Customers K1 Economics K1 Microeconomics K1 Income K1 Revenue K1 Law K1 Judicial system K1 Legal proceedings K1 Trial court proceedings K1 Trials K1 Retrials K1 Economic policy K1 Public finance K1 Subsidies K1 Agricultural subsidies K1 Common agricultural policy K1 Business administration K1 Business management JF Interfaces VO 24 IS 1 SP 6 OP 28 LK http://dx.doi.org/https://www.jstor.org/stable/25061841 DO https://www.jstor.org/stable/25061841 SF ELIB - SuUB Bremen
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