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1 Ergebnisse
1
Complaint Management on Social Networking Platforms: An Exa..:
Bruhn, Manfred
;
Papen, Marie-Christin
;
Zingg, Dominique
Marketing: ZFP – Journal of Research and Management. 37 (2015) 4 - p. 201-206 , 2015
Link:
https://www.jstor.org/stable/26426776
RT Journal T1 <Title>Complaint Management on Social Networking Platforms: An Examination of Inconsistent Complaint Behaviour and the Identification of Potential Reduction Strategies</Title> UL https://suche.suub.uni-bremen.de/peid=jstor-26426776&Exemplar=1&LAN=DE A1 Bruhn, Manfred A1 Papen, Marie-Christin A1 Zingg, Dominique PB C.H.BECK oHG YR 2015 SN 0344-1369 K1 Social Media K1 Complaint Management K1 Inconsistent Behaviour JF Marketing: ZFP – Journal of Research and Management VO 37 IS 4 SP 201 OP 206 LK http://dx.doi.org/https://www.jstor.org/stable/26426776 DO https://www.jstor.org/stable/26426776 SF ELIB - SuUB Bremen
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