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1 Ergebnisse
1
Salespersons' empathy as a missing link in the customer ori..:
Gerlach, Gisela I.
;
Rödiger, Kai
;
Stock, Ruth Maria
.
The Journal of Personal Selling and Sales Management. 36 (2016) 3 - p. 221-239 , 2016
Link:
https://www.jstor.org/stable/26762829
RT Journal T1
Salespersons' empathy as a missing link in the customer orientation–loyalty chain: an investigation of drivers and age differences as a contingency
UL https://suche.suub.uni-bremen.de/peid=jstor-26762829&Exemplar=1&LAN=DE A1 Gerlach, Gisela I. A1 Rödiger, Kai A1 Stock, Ruth Maria A1 Zacharias, Nicolas A. PB Taylor & Francis, Ltd. YR 2016 SN 0885-3134 SN 1557-7813 JF The Journal of Personal Selling and Sales Management VO 36 IS 3 SP 221 OP 239 LK http://dx.doi.org/https://www.jstor.org/stable/26762829 DO https://www.jstor.org/stable/26762829 SF ELIB - SuUB Bremen
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