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Why Does Poor Service Prevail?:

Gerstner, Eitan ; Libai, Barak
Marketing Science. 25 (2006) 6 - p. 601-603 , 2006

Link: https://www.jstor.org/stable/40057198

RT Journal
T1 <Title>Why Does Poor Service Prevail?</Title>

UL https://suche.suub.uni-bremen.de/peid=jstor-40057198&Exemplar=1&LAN=DE
				
A1 Gerstner, Eitan
A1 Libai, Barak
PB Institute for Operations Research and the Management Sciences (INFORMS)
YR 2006
SN 0732-2399
SN 1526-548X
K1 service models
K1 service failure
K1 customer satisfaction
K1 switching costs
K1 Business
K1 Business administration
K1 Corporate communications
K1 External corporate communications
K1 Marketing
K1 Social sciences
K1 Population studies
K1 Human populations
K1 Persons
K1 Consumers
K1 Customers
K1 Business information
K1 Consumer research
K1 Customer satisfaction
K1 Marketing strategies
K1 Law
K1 Criminal law
K1 Criminal offenses
K1 Fraud
K1 Swindling
K1 Confidence tricks
K1 Bait and switch
K1 Communications
K1 Advertising
K1 Advertising campaigns
K1 Consumer advertising
K1 Relationship marketing
K1 Behavioral sciences
K1 Psychology
K1 Applied psychology
K1 Consumer psychology
K1 Brand loyalty
K1 Arts
K1 Applied arts
K1 Architecture
K1 Buildings
K1 Commercial buildings
K1 Retail stores
K1 Business operations
K1 Commerce
K1 Financial transactions
K1 Payments
K1 Fees
JF Marketing Science
VO 25
IS 6
SP 601
OP 603
LK http://dx.doi.org/https://www.jstor.org/stable/40057198
DO https://www.jstor.org/stable/40057198
SF ELIB - SuUB Bremen

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