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L'impératif du service client dans l'industrie:
Tzokas, Nikolaos
;
Donaldson, Bill
;
Sade, Abu Bakar
Recherche et Applications en Marketing. 15 (2000) 1 - p. 21-38 , 2000
Link:
https://www.jstor.org/stable/40589215
RT Journal T1 <Title>L'impératif du service client dans l'industrie</Title> UL https://suche.suub.uni-bremen.de/peid=jstor-40589215&Exemplar=1&LAN=DE A1 Tzokas, Nikolaos A1 Donaldson, Bill A1 Sade, Abu Bakar PB Presses Universitaires de Grenoble YR 2000 SN 0767-3701 JF Recherche et Applications en Marketing VO 15 IS 1 SP 21 OP 38 LK http://dx.doi.org/https://www.jstor.org/stable/40589215 DO https://www.jstor.org/stable/40589215 SF ELIB - SuUB Bremen
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