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Attributions and Outcomes of Customer Misbehavior:

Huang, Wen-Hsien ; Lin, Ying-Ching ; Wen, Yu-Chia
Journal of Business and Psychology. 25 (2010) 1 - p. 151-161 , 2010

Link: https://www.jstor.org/stable/40605753

RT Journal
T1 <Title>Attributions and Outcomes of Customer Misbehavior</Title>

UL https://suche.suub.uni-bremen.de/peid=jstor-40605753&Exemplar=1&LAN=DE
				
A1 Huang, Wen-Hsien
A1 Lin, Ying-Ching
A1 Wen, Yu-Chia
PB Springer Science + Business Media, Inc.
YR 2010
SN 0889-3268
SN 1573-353X
K1 Business
K1 Industry
K1 Industrial sectors
K1 Service industries
K1 Hospitality industries
K1 Restaurant industry
K1 Restaurants
K1 Social sciences
K1 Population studies
K1 Human populations
K1 Persons
K1 Consumers
K1 Customers
K1 Business operations
K1 Commerce
K1 Purchasing
K1 Repurchasing
K1 Business administration
K1 Corporate communications
K1 External corporate communications
K1 Marketing
K1 Marketing strategies
K1 Behavioral sciences
K1 Psychology
K1 Social psychology
K1 Social psychological theories
K1 Attribution theory
K1 Business structures
K1 Nonprofit organizations
K1 Service organizations
K1 Business information
K1 Consumer research
K1 Customer satisfaction
K1 Customer service
JF Journal of Business and Psychology
VO 25
IS 1
SP 151
OP 161
LK http://dx.doi.org/https://www.jstor.org/stable/40605753
DO https://www.jstor.org/stable/40605753
SF ELIB - SuUB Bremen

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