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Driving Service Effectiveness through Employee-Customer Lin..:

Pugh, S. Douglas ; Joerg Dietz ; Jack W. Wiley.
The Academy of Management Executive (1993-2005). 16 (2002) 4 - p. 73-84 , 2002

Link: https://www.jstor.org/stable/4165904

RT Journal
T1 <Title>Driving Service Effectiveness through Employee-Customer Linkages</Title>

UL https://suche.suub.uni-bremen.de/peid=jstor-4165904&Exemplar=1&LAN=DE
				
A1 Pugh, S. Douglas
A1 Joerg Dietz
A1 Jack W. Wiley
A1 Scott M. Brooks
PB Academy of Management
YR 2002
SN 1079-5545
K1 Social sciences
K1 Population studies
K1 Human populations
K1 Persons
K1 Consumers
K1 Customers
K1 Business
K1 Business administration
K1 Corporate communications
K1 External corporate communications
K1 Marketing
K1 Marketing strategies
K1 Business information
K1 Consumer research
K1 Customer satisfaction
K1 Economics
K1 Economic disciplines
K1 Labor economics
K1 Employment
K1 Occupations
K1 Employees
K1 Consumer surveys
K1 Business structures
K1 Applied sciences
K1 Computer science
K1 Computer operations
K1 Computer systems management
K1 Human resources
K1 Human resources development
K1 Management development
K1 Management training
K1 Industry
K1 Industrial sectors
K1 Manufacturing industries
K1 Consumer goods industries
JF The Academy of Management Executive (1993-2005)
VO 16
IS 4
SP 73
OP 84
LK http://dx.doi.org/https://www.jstor.org/stable/4165904
DO https://www.jstor.org/stable/4165904
SF ELIB - SuUB Bremen

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