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What great service leaders know and do: creating breakthrou..:
Heskett, James L
;
Sasser, W. Earl
;
Schlesinger, Leonard A
- First edition . , 2015
Link:
https://search.ebscohost.com/login.aspx?direct=true&sc..
RT T1
What great service leaders know and do: creating breakthroughs in service firms
UL https://suche.suub.uni-bremen.de/peid=oreilly-ocn929986026&Exemplar=1&LAN=DE A1 Heskett, James L A1 Sasser, W. Earl A1 Schlesinger, Leonard A NO First edition PB Berrett-Koehler Publishers, Inc YR 2015 NO viii, 275 SN 9781626565845 SN 1626565848 K1 Customer services K1 Service industries K1 Service à la clientèle K1 Services (Industrie) K1 BUSINESS & ECONOMICS K1 Kundservice K1 Management K1 Gestion K1 Industrial Management K1 Management Science K1 Organizational Behavior LK http://dx.doi.org/https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=995408 DO https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=995408 SF ELIB - SuUB Bremen
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