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1 Ergebnisse
1
The Impact of Waiting on Customer-Instigated Service Time: ..:
Ilk, Noyan
;
Shang, Guangzhi
Journal of Operations Management, Forthcoming. , 2022
Link:
https://ssrn.com/abstract=4140777
RT Journal T1
The Impact of Waiting on Customer-Instigated Service Time: Field Evidence from a Live-chat Contact Center
UL https://suche.suub.uni-bremen.de/peid=ssrn-4140777&Exemplar=1&LAN=DE A1 Ilk, Noyan A1 Shang, Guangzhi YR 2022 K1 service co-production K1 people operations K1 contact center K1 waiting time K1 service time K1 instant messaging K1 live-chat JF Journal of Operations Management, Forthcoming LK http://dx.doi.org/https://ssrn.com/abstract=4140777 DO https://ssrn.com/abstract=4140777 SF ELIB - SuUB Bremen
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